cancellation policy
COURSES:
We know that life, weather, and the unexpected can happen. While we always aim to be understanding and flexible, we also have to keep our business running smoothly.
To protect your investment and guarantee a full refund under any circumstances, we strongly recommend purchasing travel insurance.
Suggested Providers:
Participant Cancellation Policy
All cancellation requests must be submitted in writing via email.
More than 60 days before departure: Fully refundable, minus a 20% administrative fee.
60 days or fewer before departure: Non-refundable.
Replacement Guarantee: If you need to cancel within 60 days, we will make every effort to fill your spot. If we successfully find a replacement traveler, we will issue a full refund minus the 20% administrative fee, regardless of when you cancel.
Weather, Itinerary & Schedule Policy
Weather & Road Conditions: Tracks of Her Own is not responsible for poor weather, bad road conditions, or road closures. We run trips in inclement weather! Unless you receive explicit notice of cancellation from us, please assume your trip is running as planned and arrive on time.
Trip Alterations & Adaptations: In the event of unforeseen circumstances beyond our control, we reserve the right to reschedule or alter the trip itinerary. Canceling a trip is always our absolute last resort—we will make every effort to adapt and run the trip safely in an alternate venue or route.
Company Cancellations & Safety Decisions
Our Decision to Run: Safety is our highest priority. Objective hazards (such as high avalanche risk, severe weather, or staffing changes) are evaluated continuously by our professional guides. The decision to run, modify, or cancel a trip rests solely with Tracks of Her Own.
If We Cancel: In the rare event that Tracks of Her Own determines conditions are unsafe and must cancel a trip, you will have the choice between a 100% full cash refund or a 100% credit toward any future trip.
If You Choose Not to Attend: If Tracks of Her Own determines a trip is safe to run, but you choose not to attend due to weather, personal risk tolerance, or forecast concerns, our standard Participant Cancellation Policy applies. (This is why we strongly recommend travel insurance!)
External Expenses: Tracks of Her Own is not responsible for non-refundable external expenses incurred by participants (such as airfare, lodging, travel insurance, or personal equipment).
Trips:
We know that life, weather, and the unexpected can happen. While we always aim to be understanding and flexible, we also have to keep our business running smoothly.
To protect your investment and guarantee a full refund under any circumstances, we strongly recommend purchasing travel insurance.
Suggested Providers:
Participant Cancellation Policy
All cancellation requests must be submitted in writing via email.
More than 90 days before departure: Fully refundable, minus a 30% deposit.
90 days or fewer before departure: Non-refundable.
Replacement Guarantee: If you need to cancel within 90 days, we will make every effort to fill your spot. If we successfully find a replacement traveler, we will issue a full refund minus the 30% deposit, regardless of when you cancel.
Weather, Itinerary & Schedule Policy
Weather & Road Conditions: Tracks of Her Own is not responsible for poor weather, bad road conditions, or road closures. We run trips in inclement weather! Unless you receive explicit notice of cancellation from us, please assume your trip is running as planned and arrive on time.
Trip Alterations & Adaptations: In the event of unforeseen circumstances beyond our control, we reserve the right to reschedule or alter the trip itinerary. Canceling a trip is always our absolute last resort—we will make every effort to adapt and run the trip safely in an alternate venue or route.
Company Cancellations & Safety Decisions
Our Decision to Run: Safety is our highest priority. Objective hazards (such as high avalanche risk, severe weather, or staffing changes) are evaluated continuously by our professional guides. The decision to run, modify, or cancel a trip rests solely with Tracks of Her Own.
If We Cancel: In the rare event that Tracks of Her Own determines conditions are unsafe and must cancel a trip, you will have the choice between a 100% full cash refund or a 100% credit toward any future trip.
If You Choose Not to Attend: If Tracks of Her Own determines a trip is safe to run, but you choose not to attend due to weather, personal risk tolerance, or forecast concerns, our standard Participant Cancellation Policy applies. (This is why we strongly recommend travel insurance!)
External Expenses: Tracks of Her Own is not responsible for non-refundable external expenses incurred by participants (such as airfare, lodging, travel insurance, or personal equipment).